Refund policy

Return & Refund Policy

Last Updated: 26 JAN 2026

Thank you for shopping with us. Customer satisfaction is important to us, and we are committed to providing high-quality personal care and beauty products. Please read this policy carefully before making a purchase.

1. Nature of Products

We sell personal care and hygiene products, including shampoo, serums, facewash, toothpaste, toner, and similar items. Due to health, safety, and hygiene standards, returns are limited and subject to strict conditions.

2. Eligibility for Returns

A return request will only be considered under the following circumstances:

The product was damaged during transit
You received the wrong item
The product is defective
The product received is expired

To qualify for a return:

The request must be made within 48 hours of delivery
The product must be unused, unopened, and in its original sealed packaging
Proof of purchase (order number) must be provided
Clear photos or videos showing the issue must be submitted

We reserve the right to decline any return that does not meet these conditions.

3. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or refunds if:

The product has been opened, used, or tampered with
The original seal or packaging is broken
The customer changed their mind after purchase
The customer ordered the wrong product
The return request is made after the allowed time period

4. How to Request a Return

To request a return, please contact us at:

Email: dailymartbd1@gmail.com

Please include:

Your order number
Clear photos or video evidence of the issue
A brief description of the problem

All requests are reviewed within 1–2 business days. Returns must be approved before further steps are taken.

5. Refunds

If your return request is approved, we may offer:

A replacement product (subject to stock availability), or
A refund to the original payment method

Refunds typically take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Shipping charges are non-refundable, except in cases where the mistake was on our side (wrong, defective, or damaged product).

6. Exchanges

We only replace items that are confirmed to be:

Damaged
Defective
Incorrectly delivered

We do not offer exchanges for different products, variants, or personal preferences.

7. Order Cancellations

Orders may be cancelled only before shipment. Once an order has been dispatched, cancellation is no longer possible.

8. Additional Notes

Minor packaging or labeling differences due to manufacturer updates are not considered defects.
Customers are responsible for checking product ingredients and suitability before purchase, especially if they have allergies or sensitive skin.

9. Contact Information

For any return, refund, or order-related questions: